Return & Cancellation



You cannot cancel an order of a product.
The products can also not be returned or exchanged for any reason barring defects in the production of the products. Each and every piece is handmade, made according to the customer's personal choice of colours and fabric.


Defective products:
If a product has a defect, you have seven (7) days from the date of delivery to return the defective product at your expense for exchange or reimbursement to "WarmYX".
In order to process this claim as quickly as possible, any defect must be notified to "WarmYX" by email beforehand explaining in detail the defects of the product and mentioning the order number. Please do not sent products back unless you received a confirmation of return by "WarmYX".
"WarmYX" will accept only those products which have not been worn or washed and which are returned with their label and materials tag intact.
Upon fulfillment of the abovementioned conditions, "WarmYX" will exchange the defective products, or reimburse you within thirty (30) days from the date of reception of the package by "WarmYX".
If the returned products do not comply with the return policy, "WarmYX" will discard or return the products at your expense.

Postal Address:
WarmYX Handmade Dancewear
Louisenstrasse 74
01099 Dresden
Germany


Fabric / Colour:

"WarmYX" cannot guarantee that the colors and fabrics that you combined will not discolour or bleed. Especially the combination of light and dark colors can be susceptible to running and discoloration.
"WarmYX" will not refund or exchange those products.
Therefore please wash the WarmYX products only in cold water and use very mild detergent. Lay the WarmYX products flat to dry. Do not use the tumble dryer to dry them and iron them at low temperature. Follow any further special instructions or notes on the labels of your product.