Terms & Conditions


1. Field of application

Terms & Conditions

"WarmYX" wants you to be satisfied with the product you bought and the service you receive.
Therefore it is important that "WarmYX" can rely on some terms and conditions to which you adhere.
If you can not adhere to some of the terms and conditions hereafter, please contact "WarmYX" to discuss a possible alternate course of action.

2. Products

The products offered for sale by "WarmYX" are those featured on the site on the date when you consult the site and insofar as the products are available in stock. Should any product be out of stock, "WarmYX" will inform you as quickly as possible.
"WarmYX" makes every effort to display product colours on the site as accurately as possible but "WarmYX" cannot guarantee that your monitor’s display of any product will be accurate.
The photographs and texts illustrating the products are non contractual. "WarmYX" cannot be held responsible for erroneous photographs or texts on the site.

2.1 Defective products

If a product has a defect, you have seven (7) days from the date of delivery to return the defective product at your expense for exchange or reimbursement to "WarmYX".
In order to process this claim as quickly as possible, any defect must be notified to "WarmYX" by email beforehand explaining in detail the defects of the product and mentioning the order number. Please do not sent products back unless you received a confirmation of return by "WarmYX".
"WarmYX" will accept only those products which have not been worn or washed and which are returned with their label and materials tag intact.
Upon fulfillment of the abovementioned conditions, "WarmYX" will exchange the defective products, or reimburse you within thirty (30) days from the date of reception of the package by "WarmYX".
If the returned products do not comply with the return policy, "WarmYX" will discard or return the products at your expense.

3. Return and cancellation

You cannot cancel an order of a product.
The products can also not be returned or exchanged for any reason barring defects in the production of the products. Each and every piece is handmade, made according to the customer's personal choice of colours and fabric.

Postal Address:
Louisenstrasse 74
01099 Dresden

4. Prices

All prices in this catalogue are end prices in EUR.
"WarmYX" reserves the right to change the price at any time. However, the products will be billed based on prices in force when the order is placed, provided that the products are available in stock.

4.1 Retention of title
The delivered goods remain in the property of the supplier until the complete payment.

5. Payments and Shipping costs

Shipments will have to be charged according to the current and valid postal charges.
Payment and shipping information is obtainable on the link "payment" and "shipping".

5.1 Delivery of the products
Delivery is carried out via Mail or parcels service generally within 3-4 weeks. However, please remember that the products of "WarmYX" are not mass-produced articles. "WarmYX" will not always be able to avoid longer delivery times.
For deliveries made to EU member countries the currently valid VAT will be charged.
For deliveries made to non-EU member countries the amount of VAT included in our prices is subtracted.

The recipient is responsible for all import duties, taxes, and extra costs associated with package entering the destination country.

6. Liability

Use of the site
You agree to indemnify and hold "WarmYX" and its directors, agents and employees harmless against all losses, expenses, damages and costs, including reasonable attorney’s fees, resulting from any violation of this agreement or violation of any law or rights of a third party in connection with your use of our site.
Total or partial non-performance by "WarmYX"
If the event of total or partial non-performance by "WarmYX" of any one of its obligations, "WarmYX" shall incur no liability in connection therewith of such non-performance is due to an Act of God, in particular without limitation in cases of labor unrest or total strike of postal services or shipping and/or communications companies, floods, fires, and generally any event beyond its control. We agree that we will consult each other as soon as possible in order to determine on a mutual basis how the order should be carried out should an Act of God prevent the performance of "WarmYX"’s obligation to you.
Should the Act of God interrupt services for longer than one (1) month, "WarmYX" is entitled not to fill the order, with the obligation of reimbursing you, if applicable, within thirty (30) days.

7. Fabric / Colour

"WarmYX" cannot guarantee that the colors and fabrics that you combined will not discolour or bleed. Especially the combination of light and dark colors can be susceptible to running and discoloration.
"WarmYX" will not refund or exchange those products.
Therefore please wash the WarmYX products only in cold water and use very mild detergent. Lay the WarmYX products flat to dry. Do not use the tumble dryer to dry them and iron them at low temperature. Follow any further special instructions or notes on the labels of your product.

8. Miscellaneous

The offer of "WarmYX" is subject to change without notice. Because the products of "WarmYX" are not mass-produced articles, slight deviations from the photographs and specifications contained in the website may occur.

In order to process your order, "WarmYX" stores your address and all order-related data. "WarmYX" is, of course, obliged to comprehensively protect your personal data in accordance with German data protection legislation. In addition, "WarmYX" assures that your address will not be forwarded to third parties, and will only be used within "WarmYX".
Delivery contracts which are concluded with "WarmYX" are subject to German law.
Insofar as can be agreed, the court of jurisdiction is competent court of the place of Company (“WarmYX”) in Germany.
Contracts with "WarmYX" are only governed by these terms and conditions.

9. Privacy Policy

As customer of "WarmYX" you expect highest quality from both our products and the order process. To ensure highest standards in shipping and handling, "WarmYX" has to rely on technical aids. When you order from "WarmYX", "WarmYX" will ask you for a range of personal data that "WarmYX" needs to deliver our products. "WarmYX" tries to limit its extent to the absolute minimum. In any case, "WarmYX" needs your surname, first name, your full street address, postcode, town of residence, phone number, and e-mail address to process your order. If "WarmYX" offers a password-protected online access to your account, then for this process, "WarmYX" will store your password, the question "WarmYX" asks you in case you forgot your password, the answer to that question as well as some other voluntary information.
"WarmYX" will not pass on any information to third parties.

9.1 Data Storage and Use
For the processing of payments, we transfer your payment details to authorized financial institutions. We assure you that your personal data will not be transferred to third parties, except if we are obliged to release this information in accordance with the law or if it has been agreed in advance with you.If we use the services of third parties or companies for the preparation or commission of processing or manufacturing processes, in this case, come into action provisions of the FederalData Protection Act.

10. Copyright and trademark

The site and all its contents is owned by or license to "WarmYX" and is protected by German and international copyright laws and other intellectual property laws.
"WarmYX" and other trademarks, logos and indicia of source (Trademarks) displayed on our site are owned by "WarmYX"

11. Editorial Information

Louisenstrasse 74
01099 Dresden

Phone/fax +49 (0) 351 485 20 73
E-Mail: info@warmyx.com
Website: www.warmyx.com

Commercial register:
USt-IdNr. DE278959607

12. Disclaimer

Despite a thorough control we do not assume liability for the contents of external links. The operating companies are solely responsible for the contents of such links.

© WarmYX. All rights reserved.